Privacy Policy

1. Who We Are

2. What Data We Collect

We only collect personal data that is necessary to operate a professional courier marketplace.

a) Business Customers

When a business registers or uses the Platform, we may collect:

• Personal name
• Business name
• Email address
• Phone number
• Business address
• Delivery requirements and instructions
• Communications sent via the Platform

b) Owner-Driver Couriers

When a driver registers or uses the Platform, we may collect:

• Personal name
• Email address
• Phone number
• Home or business address
• Vehicle details
• Uploaded documents, including:
  • Insurance documents
  • DBS certificate (if applicable)
  • MOT certificate
  • Proof of address
  • Photographs of the vehicle used
• Job history and delivery records
• Communications with customers via the Platform

c) Technical & Usage Data

We may automatically collect limited technical data, such as:

• IP address
• Device type and browser
• App usage data
• Log files and error reports

This data is used to keep the Platform secure and functioning correctly.

3. How We Use Your Data

We use personal data only where necessary to:

• Provide same-day and dedicated courier services
• Match businesses with suitable owner-driver couriers
• Enable communication between parties involved in a delivery
• Verify driver eligibility and compliance
• Process payments and payouts
• Provide customer support
• Improve and maintain the Platform
• Meet legal and regulatory obligations

We do not sell personal data or use it for unrelated marketing.

4. Sharing of Data

a) Between Platform Users

To complete deliveries:

• Businesses can see relevant driver details
• Drivers can see relevant business and delivery details

Only information necessary to complete the work is shared.

b) Third Parties

We do not share personal data with third parties except where required to operate the service, including:

• Stripe – for secure payment processing

Stripe acts as an independent data controller for payment data and processes information in accordance with its own privacy policy.

We do not allow third parties to use your data for their own marketing purposes.

5. Payments

All payments and payouts are processed securely via Stripe. Avango does not store full card or banking details on its own servers.

6. Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

• Contractual necessity – to provide courier services
• Legitimate interests – to operate and improve the Platform
• Legal obligation – to comply with UK laws and regulations
• Consent – where explicitly required

7. Data Storage & Security

• Data is stored securely using industry-standard protections
• Access is restricted to authorised personnel only
• Uploaded documents are protected against unauthorised access

We retain personal data only for as long as necessary to operate the service and meet legal obligations.

8. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict certain processing
• Request data portability

Requests can be made using the contact details above. We may need to verify your identity before responding.

9. Account Deletion

Users may request account deletion by contacting us. Some data may be retained where required for legal, regulatory, or dispute-resolution purposes.

10. Cookies & Tracking

We use only essential cookies and basic analytics to:

• Keep the Platform running
• Understand usage patterns
• Improve reliability and performance

We do not use cookies for intrusive advertising or profiling.

11. Children

The Platform is intended for business use only and is not designed for children under 18. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform, and the "Last updated" date will be revised.

13. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact: